Refund policy

Return & Refund Policy

With a Scratch Made from scratch, made for keeps

Last updated: [Month Day, Year]

Thank you for shopping with With a Scratch! Every item is handmade with care, and we want you to love what you receive. If something isn't right, here's how we can help.

Handmade Items

Because our products — felt wands, baby bibs, butterfly fairy wands, stuffed animals, and other handmade goods — are made by hand in small batches, slight variations in color, texture, and shape are normal and part of the charm. These natural variations are not considered defects.

Returns

We accept returns within 14 days of delivery, provided the item is:

  • Unused and unworn
  • In its original condition
  • In its original packaging (if applicable)

To start a return, please contact us at [email address] with your order number and reason for the return. Once approved, we'll send you instructions for sending the item back.

Buyer covers return shipping costs, unless the return is due to a defect or an error on our part.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless defective:

  • Baby bibs and other items that touch a child's mouth or skin
  • Custom or personalized orders (made to your specifications)
  • Gift cards
  • Sale or clearance items

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or isn't what you ordered, please contact us within 7 days of delivery at [email address] with:

  1. Your order number
  2. A description of the issue
  3. A photo of the item (and packaging, if damaged in transit)

We'll happily send a replacement or issue a full refund, including original shipping costs, at no cost to you.

Refunds

Once we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds are processed within 5–7 business days to your original payment method. Please note your bank or card provider may take additional time to post the refund.

Original shipping costs are non-refundable, except in cases of our error or a defective item.

Exchanges

Need a different size, color, or style? Contact us at [email address] and we'll do our best to accommodate an exchange, subject to availability. Exchanges follow the same 14-day window as returns.

Cancellations

Orders can be canceled for a full refund before the item enters production. Once we've begun making a custom or made-to-order item, we're unable to cancel or refund the order, though we're always happy to discuss options.

Lost or Missing Packages

If tracking shows your order as delivered but you haven't received it, please check with neighbors and your local post office first, then reach out to us at [email address] within 7 days so we can help investigate or file a claim with the carrier.

Contact Us

Questions about a return, refund, or your order? We're here to help.

With a Scratch Website: withascratch.com