Processing Time
- Most orders are processed within 3–5 business days of being placed.
- Handmade items — including stuffed animals, felt wands, and tooth fairy pillows — are made to order and may require additional time. Expected processing time will be noted on the individual product listing.
- Large or custom bulk orders may require additional lead time. If you're ordering for a party or event, please reach out before ordering so we can confirm we can meet your timeline.
- Orders are not processed on weekends or holidays.
Shipping Methods & Carriers
- We ship within the United States via USPS and UPS .
- Shipping rates are calculated at checkout from your destination and the weight of your order.
- The carrier options shown at checkout depend on your address and package. Expedited services may appear for an additional fee when the carrier offers them.
Delivery Estimates
- Standard shipping: 5–8 business days after your order ships.
- Expedited shipping: 2–3 business days after your order ships.
- Please note that delivery estimates begin after your order has been processed and shipped — not from the date you placed your order.
- Delivery estimates are not guaranteed and may be affected by carrier delays, weather, or other factors outside our control.
Order Tracking
- Once your order ships, you will receive a shipping confirmation email with tracking information.
- Please check your spam or junk folder if you don't see the email within a few days of placing your order.
- If you believe there is an issue with your tracking, please contact us and we'll look into it.
Domestic Shipping Only
- We ship to the United States only . Checkout will not offer rates for addresses outside the US.
- If you are located outside the US and are interested in our products, please reach out via the contact page and we'll do our best to assist.
Damaged or Lost Orders
- We take great care packaging every order. However, if your order arrives damaged, please contact us within 7 days of delivery with your order number and a photo of the damage.
- If your order is lost in transit, please allow a few extra days beyond the estimated delivery window before reaching out — carrier delays happen. If your tracking shows no movement for more than 7 business days, contact us and we will investigate.
- We will always work to find a resolution for orders that arrive damaged or are lost.
Party & Bulk Orders
- For orders of 10 or more kits, we recommend reaching out at least 2 weeks before your event to confirm availability and timeline.
- For very large orders (50+), please allow 3–4 weeks from order date to delivery.
- Contact us before placing a bulk order and we'll make sure we can meet your needs.
Note: Full shipping rates are calculated at checkout. By completing a purchase you agree to our shipping terms above.
Have a question about your order?
We're happy to help. We read every message.