Frequently asked questions.

A Scratch Box is a thoughtfully curated creative play experience for kids ages 3–8. Each box combines multiple types of play — painting, sensory, pretend play, and handmade items — all around a central theme. Every piece is designed and packed by hand.

Each kit includes a ready-to-paint plaster piece, a set of paints, and a brush. Everything is in one bag, ready to use. The plaster pieces are sturdy, non-toxic, and made with kids in mind. Just add water to the brush and create.

Most paint kits are suitable for ages 3 and up with adult supervision. Felt wands and stuffed animals are safe from birth. For specific age recommendations, each product listing includes guidance. We always recommend adults supervise young children with small paint items.

Yes — every felt toy, stuffed animal, wand, and tooth fairy pillow is handmade by us. Paint kit plaster pieces are cast and finished by hand. We personally pack and inspect every order before it ships.

All paints and materials are non-toxic, ASTM-certified, and child-safe. Felt items are made from high-quality craft felt and are machine-washable on a gentle cycle. Plaster pieces are sealed, smooth, and non-porous once dry.

Absolutely — party orders are one of our most popular use cases. We fulfill orders of any size. If you need 10 or more kits, reach out via the contact page for bulk pricing options and to discuss timelines. We want your party to be stress-free.

Yes. You can order any combination of themes. Just add individual listings to your cart, or contact us and we'll help you put together the right mix for your event.

Some listings include personalization options — check the individual product page. For bulk party orders, reach out via the contact form to discuss what's possible for your event.

We recommend ordering at least 2 weeks before your event to allow comfortable processing and shipping time. For very large orders (50+), 3–4 weeks is ideal. Contact us early and we'll confirm we can meet your timeline.

Most orders process within 3–5 business days. Handmade items like stuffed animals and wands may take slightly longer as they are made to order. Your confirmation email will include an estimated ship date.

You'll receive a shipping confirmation email with tracking information as soon as your order leaves our hands. Check your spam folder if you don't see it within a few days of ordering.

Currently we ship within the United States. If you're outside the US and interested in our products, contact us and we'll see what we can do.

We take great care in packing every order, but if something arrives damaged please contact us within 7 days with a photo. We'll make it right.

Because many of our items are handmade to order, we don't accept returns on a case-by-case basis. However, if there is a problem with your order — damage, defect, or an error on our end — please reach out and we will always find a resolution.

We're so sorry! Please contact us through the contact page with your order number and a photo. We'll get it sorted quickly.

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